How to reach us
Pick the route that fits your question. Discord is fastest; email works without an account.
A Discord ticket
The fastest route, and the right one for almost everything: your account, VIP and payments, a bug, the extension not working.
Only you and our staff can see a ticket. VIP members are answered first.
Email
When you want it in writing, or you do not use Discord: privacy and data requests, legal questions, complaints, business and press.
Write to [email protected]. Include the Discord username your account signs in with, so we can find it.
The community
Questions other members can answer: settings, tricks, which rule does what. Often quicker than a ticket.
Ask in the server’s public channels. Never post your script, a payment receipt or anything personal there.
Before you write
Most questions already have an answer on one of these pages.
What to include about a problem
- What you did, what you expected, and what happened instead.
- Your browser, and whether you use a VPN.
- The error code or message, if the overlay showed one. A screenshot helps most.
- For a payment: the method, the amount and roughly when you paid.
We will never ask for your Discord password. Anyone who does is not us.
Your data
You can download or delete your account yourself from the dashboard. For anything else (a copy of specific data, a correction, an objection or a complaint), email [email protected]. You do not need a Discord account for that. What we store and for how long is in the privacy policy.